Sunshine Admin

Join a supportive, fully remote team that values your growth and your voice while helping customers with care and professionalism.

What You’ll Do

• Handle a high volume of inbound and outbound phone calls
• Provide accurate information, schedule appointments, and assist with basic troubleshooting
• Respond to some customer inquiries via chat and email
• Document customer interactions clearly and accurately
• Work closely with team members to resolve complex issues

Requirements

• Minimum 2 years of customer service experience (phone-based experience preferred)
• Excellent English verbal and written communication skills (required)
• Comfortable spending most of the workday on the phone
• Ability to work shift times either between 8 AM and 8 PM EST or 8 PM and 8 AM EST
• Strong multitasking and problem-solving skills
• Comfortable navigating multiple software systems during live calls
• Reliable high-speed wired (ethernet) internet connection
• Laptop or desktop computer in good working condition

Note: Internet speed tests and device specification reports will be requested during later stages of the application process.

Nice-to-Have Software Experience

Experience with the following tools is considered an asset but is not required. Training will be provided:

• Slack
• Google Workspace (Gmail, Docs, Sheets, Calendar)
• TalkDesk
• HouseCall Pro
• ServiceTitan
• Service Fusion
• Go High Level

Qualifications (Preferred)

• Experience in e-commerce or retail customer service
• Strong problem-solving skills and attention to detail
• Ability to thrive in a fast-paced, remote work environment
• Customer-first mindset with a genuine desire to help others

Pay & Benefits

• Hourly Rate
• Performance-based bonus opportunities
• 4% vacation pay (after probation period)
• 4% pay in lieu of health benefits (after probation period)
• Fully remote work environment

To Apply

Use the link below to complete our pre-screening assessments:

https://www.ondemandassessment.com/o/JB-3ENZ22IF4/landing?u=1051801